Jupiter Gear began with our founder, Pez Elias, who had an interest in promoting awareness around health and fitness.
Today, Jupiter Gear adheres to the concept that everyone is an athlete, and it influences everything that we do. Our vision is to break the barriers that limit you, encourage you to have a positive self-image, and empower you to believe that you already are an athlete. We do this by supplying you with the fitness gear you need to become an athlete – your way!
By offering extraordinary fitness products with an athlete’s eye, we are driven to make you feel inspired every single day. Our calendars are marked by yoga practices and Spartan races. The rest of the time we’re encouraging someone to do squats or take the stairs. We create equipment we use ourselves, and we design clothing we wear every day.
Whether you’re just starting out or have been working out for some time, we believe in you. Much more than a store selling workout gear, we see ourselves as an ally along your fitness journey. We’re here to prepare you for your immediate health goals as well as the bigger ones down the road.
This means small, gradual actions. Consistency. Patience. Most of all, positive thinking. Our hope is that our fitness gear has a place in all your weekend warrior adventures as well as your quiet moments of self-reflection. So, think bigger and achieve more. Get motivated to become your best self; don’t accept excuses, only results.
We’ll gear you up along the way!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of regalshopper.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of regalshopper.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of regalshopper.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://regalshopper.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best Sport Mask of it's kind, it's so far the best Face Mask I've ever wore, I tried quite a few, this is the best fit, comfortable and my face don't sweat much, it's good for hot weather, better than neoprene, there are similar design out there but this one really fits like a glove so to speak, I tried a few others, some hurts on the nose, some don't covers the chin, and there's some that's heavy on the ear and will hurt after wearing it for quite some time, but this one I could wear it all day, and the seller is always there to answer any question and concerns, it's worth the wait.
Stylish, classic black color will always go with any fashion. Comfortable and lightweight. No strong odor of chemicals or plastics. Give it a little air out or rinse and you won't notice a thing. Quality stitching and production.
Love it. Comfortable. I feel protected.
Very comfortable and very breathable! Husband purchased an adult one for his self and our son wanted one to match so we purchased this one
Great mask, fit is perfect. Very breathable. I haven’t complained at all wearing this. Great purchase.